Frequently Asked Questions
If you can’t find the answer you’re looking for, contact us at [email protected].
The Game
Hosted Events
Online Platform
Plans & Pricing
The Game
What is Cozy Juicy Real?
What isn't Cozy Juicy Real?
Is it work appropriate?
Is the game available in other languages?
How long does it take to learn how to play?
What's a "custom company values edition" in the Enterprise plan?
This is a custom edition of Cozy Juicy Real, based on your company values, or another theme of your choice. This is especially popular for onboarding to help new employees get to know each other while becoming acquainted with the values of their new company.
Online Platform
Does Cozy Juicy Real work for remote, hybrid and in-person teams?
Yes, it is. It’s fully responsive to be used on all devices in case you’re in-person using a smart phone, or virtual using your laptop.
What's the difference between an "admin" and a "player"?
An “admin” is the account holder and has the capability to set up and manage games – like a facilitator or team lead. “Players” are invited by an admin to play games – they simply join the game to play and have fun. Admins pay for platform access, players don’t.
Do admins or players need to download something?
Do all players need to sign up for an account?
How does a player join a game room?
When a player clicks an invite link they’ll be prompted to enter their name, choose and avatar and that’s it.
Is it easy to facilitate using Cozy Juicy Real?
We certainly think so. Over the years, we’ve listened to our customers and designed an experience where participants don’t need to register, have nothing to download, and can learn within a few minutes.
How will I learn to use the platform?
We’ve been told it’s very user friendly and intuitive. That said, after you’ve created your account, you’ll have access to a series of super short ‘How to’ videos to get you started.
How do players learn the game rules?
As they join their game room a 2-min video will pop up so they can learn the game rules. The video can be skipped if they already know how to play.
What counts as a “used” game?
A “used” game is a game in which the players are more than half-way around the game board.
Does the platform support video conferencing?
It doesn’t. It’s been designed to be used alongside your preferred video tool – simply resize your game’s browser window to have your video tool and the game side-by-side.
Are you releasing new features in the future?
Yes, new features will be released, including new editions and more ways to easily connect with your team.
Hosted Events
Can my entire team play in one game room?
It all depends on the size of your team and the length of time you have for your event. To encourage vulnerability and build trust more quickly within a group, we recommend 5-7 people in a breakout room. That said, we’ve hosted groups of of 12 in a single game too. We can discuss your goals to figure out the best approach.
How many people can you host virtually?
We can host online events for up to 500 participants using breakout rooms. For larger events we will bring in additional trained facilitators to ensure your event runs as smooth as butter.
Are the facilitators professional?
Of course! Each one of them came to us with prior experience in professional facilitation before being specially trained to lead Cozy Juicy Real events. We love every one of them, and we’re sure your team will too.
Plans & Pricing
Does every player need an account?
What's the approximate cost per player?
Players don’t need an account, only admins do. That said, we did some basic math and the per player cost is super affordable. For example, with the Company plan, if an admin invites just 10 players a month, it works out to roughly $2 /player /year! 😮
How do I know which plan is best for me?
What if none of the plans fit my needs? What are 'Add-ons'?
We get it—one size doesn’t always fit all. That’s why we offer a variety of add-ons to tailor your plan. For example, you can add packs of games to accommodate one-off large events. See the plans page for more info on these.
Do you offer a free trial?
No free trials, sorry. Instead we invite companies to book a demo call for up to four people so you can try it out for yourself and ask questions. We also offer the Taster plan – a way to test the platform for free.
How does the Taster plan work?
Do you give discounts to non-profit or education organizations?
What are my payment options? Why can't I see a monthly plan?
Paid plans are billed annually. We don’t offer monthly plans because Cozy Juicy Real isn’t meant to be a one-time or one-month experience – its purpose is to create lasting change. Building a foundation of connection, playfulness and belonging requires the consistency that an annual plan provides.